The Utility Billing Office is located in the Bailey-Alexander Water and Sewer Complex at 1501 W. Samford Avenue (the corner of Shug Jordan Parkway and Samford Avenue).
Office and Drive Through hours for the Utility Billing Office are 7:30 am - 4:30 pm.
A deposit is required to start service. The deposit can be waived by providing us with a reference letter from any former utility at the time service is requested. The letter must reflect an excellent payment history for the past 24 months and be in the applicant's name. Please be advised that past payment history with the Water Works Board Utility Billing Office will supersede a "Letter of Credit" from any other utility. Reference letter can be faxed to us at 334-501-7292.
Payment is due on the payment due date. Payment due dates are based on the billing cycle of the services address. A late fee of 5% or $5, whichever is greater, is added if payment is late.
Multiple forms of payment for a single account transaction and partial payments are not accepted. If multiple form payments are received by mail, the payments will be returned to the customer.
The service charge for returned checks is $30 or the highest amount set by law.
The Water Board offers customers the convenience of having their monthly utility bill (water, sewer and garbage collection services) paid by automatic bank draft, on-line at our web site (www.auburnalabama.org) or by credit card (Visa or MasterCard). Please call the Utility Billing Office at (334) 501-3050, for more information regarding payment options. We also offer E-Bill service, where you may have your water bill emailed to you.
Delinquent Account Balances: To avoid interruption of service, prompt payment of utility bills is required on or before the payment due date. If an account is not paid in full within five days from the payment due date, water service will be subject to interruption and a delinquent account fee will be assessed, plus a deposit will be billed to the account if either the deposit was initially waived or the deposit does not meet the current rate. To reestablish service for an account which has been cut-off for non-payment, payment must be made in the form of cash, credit card, money order or cashiers check.
If an account has been disconnected for non-payment and service is restored after the Utility Billing Office regular business hours, the account may be subject to an after-hours fee that will be billed to the account.
Please let us know when you are moving and provide us with your forwarding address.
The City offers residential customers in some locations the option of either back yard pick-up ($32.50 per month and the City provides one container) or curb pick-up ($22.50 per month and City provides one roll-out container). In some areas, curb pick-up is required. Please call the Environmental Services Department at 501-3080 to find out the type(s) of service available in your neighborhood and the pick-up day of the week for your street.