The Water Works Board of the City of Auburn
The Water Works Board provides water service to a number of customers within the city limits of Auburn. Included in the billing are charges for garbage and sanitary sewer services, which are provided by the City of Auburn.
Deposit Requirements
The Water Works Board requires that all customers pay a deposit on each account that they establish. This deposit is held until the account is closed. You may pay the required deposit by cash, Visa or MasterCard or by check made payable to the The Water Works Board of the City of Auburn. The deposit amount is based on the meter size plus a service charge to establish service.
The Water Works Board no longer accepts Off Campus Association (OCA) membership in lieu of a deposit. However, if a customer can provide a letter of credit from any of the customer's former utility companies, reflecting an excellent payment history (no late fees or disconnect notices) for the past 24 months for an account in the applicant's name, the Board will waive the deposit. Please be advised that past payment history with the Water Works Board Revenue Office will supersede a "Letter of Credit" from any other utility. Reference letter can be faxed to us at (334) 501-7292.
Billing/Payment
Payment is due on the payment due date. Payment due dates are based on the billing cycle of the services address. If the payment due date falls on a holiday or weekend, you have until the next business day to pay your bill without late fees. A late fee of 5% is added if payment is late.
An account not paid and posted by 4:30 p.m. on the payment due date is assessed a 5% late fee. Any payment dropped in the night deposit boxes after 4:30 p.m. on any day is not posted until the following business day. Payment of your bill and or late fees will not be waived due to failure to receive or the late receipt of a bill.
To avoid interruption of service, prompt payment of utility bills is required on or before the payment due date. If payment is not received within five days from this date, water service will be subject to interruption.
You have several options of how you may pay your bill.
In person at our office located at 1501 West Samford Avenue. Payment may be made by cash, check, money order, Visa or MasterCard.
On line at our website at www.auburnalabama.org using a Visa or MasterCard.
By phone by calling (334) 501-3050 to pay by Visa or MasterCard.
Mail check or money order to 1501 West Samford Avenue, Auburn, AL 36830.
The drive-up window is for bill payments only. You must have the bill in order to pay at the window.
You may wish to pay your bill by Automatic Bank Draft. Call our office at (334) 501-3050 and we will send you a form to complete and return to our office.
You may also pay your bill by dropping it into the Night Deposit Box located next to the Drive In window. The Water Works Board cannot be responsible for cash dropped into the night deposit box; so please do not place cash payments in the Night Deposit Box.
Transfer
A customers deposit can transfer from one address to another. The customer is required to come by the Water Works Board office, request that service be disconnected at the old location and connected at the new location. Service can overlap for 60 days only. Any remaining balance on an old account and a service charge must be paid at the time of the transfer.
Terminating Service
A disconnect order must be signed at the Water Board office to close an account. If you cannot come by, please send your written request to disconnect service either by mail or by fax. Lack of mail system dependability is not the responsibility of the Water Board. Our fax number is (334) 501-7292. WE DO NOT TAKE DISCONNECTION REQUESTS OVER THE PHONE.
Irrigation or "yard meters"
A yard meter is used for any or all outside watering. Yard meters are charged for water usage only. There is no minimum charge for water usage only. The yard meter is furnished by the Water Works Board, and will be accessible to and subject to its control at all times. Yard meters will be installed on the public right of way, dedicated easement or other grassed area that is free from vehicular or pedestrian traffic.
A customer may request a second meter for irrigation purposes. This service requires a water deposit based on the meter size, payable at the time of the request and may require a tap fee based on the size of the meter.
High Bills
Water meters are read each and every month. This is how your consumption is calculated. If the usage is unusually high, it will appear on the high usage report. The readings will be checked once again for accuracy, then the office will try to notify the customer of high usage. If you receive a courtesy notice from the Water Works Board, you should investigate to find the possible cause for the excess water usage. Check for dripping faucets, running toilets, or possible breaks in the water line. If a problem is detected, a plumber should be notified to perform the repairs. If you are renting, call your landlord. The Water Works Board is not responsible for any repairs beyond the maintenance of your meter, but we will assist you in any way that we can to determine the problem prior to you calling a plumber.
Garbage and Sewer Billing
When your account was first established, the deposit included water and sewer. Sewer is defined as water that goes down your drains. Since there is no way to meter this, your sewer charge is based on your water usage. We caution you to be careful about leaks and report any plumbing problems to your landlord or project manager. Remember, water consumption dictates your sewer charge; so a leak can be very costly.
Many residents of multi-family complexes have garbage fees paid for by the landlord or property manager. Others residing in single-family homes or duplexes will be paying for water, sewer, and garbage.
If you have questions about your garbage service or recycling, you may call (334) 501-3080 or go by the Solid Waste office located at 356 North Donahue Drive between the hours of 7:30 a.m. to 4:30 p.m., Monday through Friday.